Useful contacts
There are many places to access information about the various elements of aged care. While your doctor is a good place to start, we’ve collected together some other organisations that can help. Of course, here at Greenhill Manor we would be happy to answer any questions you may have too.
My Aged Care
My Aged Care is a government-run website that’s full of useful information on government-funded aged care homes and community care and associated cost structures. They can also help you estimate the fees and charges you’ll pay.
Visit My Aged Care or call 1800 200 422
Aged care assessments
The government funds many organisations to provide subsidised aged care. In order to access these services, your first step will be an assessment.
Find out about aged care assessments
Your legal rights
All service providers must meet certain standards to ensure that they deliver the best care to meet your needs.
Understand your legal rights
Aged care complaints
You can contact the Government’s Aged Care Complaints Commissioner to resolve any issues you have about aged care services.
Visit the aged care complaints website or call 1800 550 552
Alzheimer’s Australia helpline
Alzheimer’s Australia provides advice and strategies for sufferers of dementia and their families.
Visit the Fight Dementia helpline
Department of Health
See how to contact the Department of Health in your state.
See Department of Health contact details
Centrelink
Centrelink works in partnership with client agencies, human services providers and community organisations to link people with the resources they need to help them through transitional periods in their life.
Visit Centrelink online or call them on 132 300
Department of Veteran Affairs
The DVA provide information on how to access the Commonwealth Government subsidised residential aged care and explains the special status of veterans.
Visit the DVA online or call 133 254
5 Steps to Entry into Residential Aged Care
Take a look at these 5 steps for more information on entering an aged care home.
Download 5 steps pdf
Advocacy services
Advocacy services promote your rights and can increase your involvement in decision-making processes affecting your life.
To contact an advocacy service call 1800 700 600
Aged & Community Services Australia
Representing church, charitable and community organisations that provide aged care accommodation and services.
Visit the Aged Care website
Leading Age Services Australia (LASA)
LASA promotes quality services, support and representation within the aged care industry.
Visit the LASA website for NSW or call 02 9212 6922
Palliative Care Australia
You can find more information about palliative care, including a number of useful brochures, at Palliative Care Australia.
Visit the Palliative Care Australia website or call 02 6232 4433
Palliative Care Council of New South Wales
Access information on palliative care from the peak body in NSW.
Visit the Palliative Care Council website or call 0403699491